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Automating Complex Healthcare Workflows with AI and RPA: A New Era of Efficiency

Author(s) Vidushi Sharma
Country United States
Abstract The healthcare industry is facing growing challenges in managing complex workflows, many of which are labor-intensive, prone to human error, and often inefficient. In response, Artificial Intelligence (AI) and Robotic Process Automation (RPA) are emerging as transformative technologies that promise to automate routine and complex healthcare tasks, thereby improving efficiency, reducing errors, and lowering operational costs. This study explores the integration of AI and RPA in automating both clinical and administrative healthcare workflows, focusing on their impact on time management, accuracy, and overall operational performance. The research is based on a series of case studies from hospitals, outpatient clinics, and health insurance providers that have implemented these technologies. Data was collected through interviews with healthcare professionals, as well as a detailed analysis of pre- and post-implementation performance metrics. The findings reveal that AI and RPA significantly reduce the time required for administrative tasks such as insurance claims processing, appointment scheduling, and billing. Additionally, the integration of AI in diagnostics and predictive analytics has led to a reduction in clinical errors, enhancing patient safety and care outcomes. However, challenges persist, including integration with legacy systems, data security concerns, and resistance to change among staff. The paper concludes that while AI and RPA hold considerable potential to enhance healthcare operations, careful planning, investment in training, and a strong focus on system integration are essential for successful adoption. This research contributes valuable insights for healthcare organizations looking to leverage AI and RPA technologies to drive efficiency and improve care delivery.
Keywords Artificial Intelligence, Robotic Process Automation, Healthcare Automation, Workflow Optimization, Operational Efficiency, Healthcare IT, Clinical Decision Support, AI in Healthcare, RPA in Healthcare, Healthcare Innovation, Process Automation, Healthcare Systems, AI-Powered Diagnostics, Cost Reduction in Healthcare, Administrative Automation, AI and RPA Integration, Healthcare Efficiency, Digital Transformation in Healthcare, Data Security in Healthcare, Automation in Billing, Healthcare Workforce, Healthcare Operations, Patient Care Improvement, Smart Healthcare, Healthcare Technology, AI in Diagnostics.
Field Engineering
Published In Volume 4, Issue 1, January 2023
Published On 2023-01-10
Cite This Automating Complex Healthcare Workflows with AI and RPA: A New Era of Efficiency - Vidushi Sharma - IJLRP Volume 4, Issue 1, January 2023. DOI 10.5281/zenodo.14769574
DOI https://doi.org/10.5281/zenodo.14769574
Short DOI https://doi.org/g83kvb
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