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Achieving High-Volume Deliveries with Customer Communication Management for Increasing Business Growth

Author(s) Renuka Kulkarni
Country United States
Abstract Big institutions in different sectors, be it the financial sector, utilities, healthcare, or any other, constantly send messages to their customers. These messages are divided into two main groups: transactional communications (billing statements, invoices, policies, letters, etc.) and promotional communications (campaigns, seasonal offers). Both are required to keep the customer engaged, comply with the law, and achieve business aims.
Meeting high-volume deliveries is a primary task for organizations that use Customer Communication Management (CCM) tools to manage and send many customer communications. Robust CCM solutions help process large amounts of data and send messages through different channels on time, affordably, and within legal obligations. High volume capabilities are necessary to efficiently deal with and communicate large amounts of information to customers.
Keywords Customer Communication Management (CCM), High volume delivery, bulk processing
Field Engineering
Published In Volume 2, Issue 6, June 2021
Published On 2021-06-09
Cite This Achieving High-Volume Deliveries with Customer Communication Management for Increasing Business Growth - Renuka Kulkarni - IJLRP Volume 2, Issue 6, June 2021. DOI 10.5281/zenodo.14710662
DOI https://doi.org/10.5281/zenodo.14710662
Short DOI https://doi.org/g82n8g
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