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Editability Feature in Customer Communication Management Tools

Author(s) Renuka Kulkarni
Country United States
Abstract In general terms, Editability refers to the ability to modify, alter, or adjust something after it has been created or established. The concept of editability is implemented in various areas, such as documents, designs, software, content, and even systems. The addition of the editability feature ultimately makes communication flexible and easy to use in various ways. Editability can be interchangeably referred to in multiple functions in software depending upon the context it refers to.
In software, editability refers to the ability to customize or modify the application's functionality or user interface. In Web applications, it refers to the ease with which content such as text, images, and multimedia can be updated or altered. In databases and information systems, editability refers to changing data entries, correcting mistakes, or adding new data points.
Customer Communication Management (CCM) tools enable users to customize and communicate with each other, offering flexibility,customization, and efficiency in managing customer interactions across different channels. The capacity to change, upgrade, and individualize content and communications is essential for companies that wish to stay on top of the game, conform to regulations, and be responsive to opportunities that involve customer needs.
Keywords Customer communication management, editability, customization, and relevant communications
Field Business Administration
Published In Volume 1, Issue 2, October 2020
Published On 2020-10-07
Cite This Editability Feature in Customer Communication Management Tools - Renuka Kulkarni - IJLRP Volume 1, Issue 2, October 2020.
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