Evaluating the Synergy between the Balanced Scorecard and ITIL: A Strategic Approach to IT Service

Author(s)	Jaya Sehgal
Country	United States
Abstract	The Balanced Scorecard (BSC) and Information Technology Infrastructure Library (ITIL) are distinct frameworks with unique strengths. BSC offers a comprehensive approach to strategy execution across multiple business dimensions, while ITIL focuses on enhancing IT service quality and aligning IT operations with business goals. This paper compares these two frameworks, highlighting their unique features, differences, and potential synergies. It also discusses emerging trends in strategic management and IT service frameworks and the challenges and opportunities they present. Finally, a comparative analysis illustrates these approaches' key distinctions and complementarity.
Keywords	ITIL, BSC, Balanced Scorecard, ITSM, Service Management, Strategic Management, IT Service Management, Performance Metrics, Business Alignment
Field	Engineering
Published In	Volume 3, Issue 12, December 2022
Published On	2022-12-14
Cite This	Evaluating the Synergy between the Balanced Scorecard and ITIL: A Strategic Approach to IT Service - Jaya Sehgal - IJLRP Volume 3, Issue 12, December 2022. DOI 10.5281/zenodo.14646768
DOI	https://doi.org/10.5281/zenodo.14646768
Short DOI	https://doi.org/g8zr79

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