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Smart Chatbots and RPA: Revolutionizing Customer Service with Seamless Integration

Author(s) Chandra Prakash Singh
Country United States
Abstract The emergence of advanced AI technologies like ChatGPT has sparked new approaches to chatbot applications, drawing significant global attention. This paper provides an overview of smart chatbots, their evolution, and their integration with RPA to enhance customer service processes. Special emphasis is placed on the architecture, capabilities, and applications of ChatGPT, including its role in transforming medical diagnosis, research ethics, and comparisons with other NLP models. Additionally, the potential of chatbots and ChatGPT to revolutionize healthcare is discussed, alongside their limitations and future prospects. With continuous advancements, these technologies are poised to redefine customer service and healthcare delivery.
Keywords Artificial Intelligence, Robotic Process Automation, Chatbots, Healthcare Automation, Customer Engagement, Managed Healthcare, Digital Workforce, End-to-End Implementation, Systematic Literature Review, Business Process Management, Automation Benefits, Machine Learning Integration, Data Accuracy, Real-Time Assistance, Claims Management, Patient Engagement, Operational Scalability.
Field Engineering
Published In Volume 5, Issue 9, September 2024
Published On 2024-09-05
Cite This Smart Chatbots and RPA: Revolutionizing Customer Service with Seamless Integration - Chandra Prakash Singh - IJLRP Volume 5, Issue 9, September 2024. DOI 10.5281/zenodo.14646399
DOI https://doi.org/10.5281/zenodo.14646399
Short DOI https://doi.org/g8zrwf
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